Email Notifications Delayed

Incident

Email Notifications Delayed

Status: closed

Start:

End:

Duration: 1 hour 28 minutes

Affected Components:

Canada (ca.agileresearch.medallia.com) Email Queue Survey Notifications

Update

2026-05-01T20:00:00.0000000Z

The Agile Research email delivery service is currently experiencing a delay in the delivery of notifications. Our Production Services & Engineering teams are actively working to resolve this issue as soon as possible.

We know delivering emails quickly is important and hope to have services fully restored shortly.

Update

2026-05-01T20:30:00.0000000Z

The issue causing the Agile Research email delivery service delay has been resolved. Our Production Services & Engineering teams are monitoring the system to ensure continued stability.

Resolved

2026-05-01T21:28:00.0000000Z

The Agile Research email delivery service is no longer experiencing a delay in the delivery of notifications. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved.